Sell upsells with the Guest Store

Step 1. Connect payments

1. Open Store in your dashboard and click Set up payments with Stripe.
2. Stripe walks you through creating or connecting a standard Stripe account in your name: identity, bank account, business details. Usually about ten minutes.
3. You land back on the Store page with payments connected.

This is your account, not ours; you get your own Stripe dashboard with payouts, receipts and reports. Charges appear on guest statements under your Stripe business name, so pick a recognizable one.

Step 2. Add items

1. On the Items tab, click Add this item on any of the prefilled ideas (early check-in, late check-out, welcome basket) to open it in the editor with a photo, price and settings.
2. Or click Add item to build one from scratch: name, price, category, description and a photo from your Library.
3. Click Save item.

After-purchase instructions are only shown once an order is confirmed, so lockbox codes and where-to-find-it details are safe there.

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Step 3. Choose how each item is approved

1. Instant charges the guest at checkout. Best for things you can always fulfill.
2. Approve first authorizes the card but charges nothing until you approve, within the window you pick (24, 48 or 72 hours). Decline, or let the window pass, and the hold is released.
3. Tick Limit to one per order for things like early check-in where a quantity makes no sense.

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Step 4. Link items to guides

Under Shown in guides, tick the guides an item appears in and set an optional price in this guide, so Early Check-in can be $30 at the cabin and $50 at the beach house from one catalog entry. The Store tab appears in a guide automatically once your store is published and at least one item is linked there.

Step 5. Publish

1. Open the Settings tab of the Store page.
2. Publishing needs a live Stripe connection, at least one active item, and terms of sale: use the Tabellara starter template, link your own page, or upload a PDF.
3. Click Publish store. Until then, guests see nothing.

Step 6. Handle orders

1. New orders that need a decision reach your email with one-tap Approve and Decline buttons that work without logging in.
2. The Orders tab shows every order with the guest's name, email, check-in date, items, total and status, with the same buttons.

Reminders arrive at roughly the halfway point and near the end of an approval window, so a hold never expires unnoticed.

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Refunds

Approved orders have a Refund button in the Orders tab: the full amount returns to the guest's card, the guest is emailed, and Tabellara's 2% fee is returned to you automatically. Stripe does not return its own processing fee on refunds, which is standard. For partial refunds, use your Stripe dashboard.

See how the store performs

Analytics › Store shows unique visitors, completed orders, revenue with the exact fees broken out, refunds, lost potential revenue from declines and expiries, a category split, and a per-item ledger you can export as CSV.

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