Licenses, billing and canceling

The free trial, and keeping your guide live after it

Publishing your first guide starts a free 30-day trial with no card. About two weeks in, and again the day before it ends, we email you.

1. Open Settings › Subscription & licenses.
2. Click Keep it live after the trial. You enter a card now, and the license starts on the day your trial ends. Nothing is charged before then.
3. Settings then shows License scheduled with the date. Change your mind before that day from Manage billing.

If nothing is set up when the trial ends, the guide moves back to draft on its own and its link pauses. Nothing is deleted, and subscribing brings it back with the same link and QR code.

Subscribing

1. From Settings, or the first time you publish beyond the trial, choose how many guidebook licenses you need.
2. Choose Monthly ($6 a month per license) or Annual ($54 a year, three months free).
3. Check out with a card. Every feature is included; licenses only count published guides.

Guest WiFi and Guest TV licenses

1. A Guest WiFi license covers one network at $6 a month or $54 a year.
2. A Guest TV license covers one property with up to three televisions at $6 a month or $54 a year. Each additional TV is $2 a month.
3. Both need a published guidebook at the same property. Your first network and your first TV property each get their own 30-day trial.
4. A property with all three on separate licenses becomes the $15 bundle by itself, and adding the third product to a property with the other two lands as the bundle for the difference. Leaving the bundle is your click, on the property's row in Settings.

Adding licenses

1. In Settings, click Adjust licenses on the product.
2. Pick the new count. The exact prorated charge for the rest of your current period shows before you confirm.
3. Confirm. The charge is made immediately and the new licenses are usable at once.

If the card declines, nothing changes and you get an email explaining why.

Reducing licenses

Reductions take effect at your next renewal date, so you keep what you paid for; there are no partial-period credits. You cannot reduce below the number of guides currently published; unpublish first.

An unused license keeps billing until you reduce it. Deleting a property frees its license too.

Monthly to annual

1. In Settings, click Switch to yearly. The difference is charged immediately and your annual date starts now.
2. Switch to monthly takes effect at the end of your annual term.

Settings shows the real amounts for your license count before you confirm.

Canceling

1. In Settings, click Cancel subscription.
2. Your subscription runs to the end of the period you already paid for. At that point your published guides unpublish, WiFi sign-in pages are removed (the networks stay as they were) and TVs return to their normal Google TV home screen.

Nothing is deleted: guides, photos and properties stay in your account. Resume before the period ends, or subscribe again later, and the same links come back.

Manage billing

Manage billing opens Stripe's secure portal for payment details only: update your card and view or download invoices. Everything about the subscription itself, license counts, plan switching, cancel and resume, lives in Tabellara Settings.